The following Terms and conditions apply to all Tours, Experiences and activities promoted through the Si5 brand ‘Smart Tours & Events‘, or any of its selected partner companies / activity providers:
The following Reservation, Payment and Cancellation conditions apply to all Tours, Experiences and activities promoted through the Si5 brand ‘Smart Tours & Events‘. Our partner companies reserve the right to apply other conditions, as applicable.
Whenever there is the need to transport children younger than 13 years of age, it is the responsibility of the client/user to inform on such requirement at the time of booking. ‘Smart Tours & Events’ shall provide seat boosters to allow children to travel comfortably and comply with all the safety rules described in law. Regarding the transport of babies younger than 18 months, or with weight <15Kg, ‘Smart Tours & Events’ shall only provide 01 infant mandatory seats (Group 0 or 0+), being the client/user’s responsibility to cater for more if necessary.
Concerning the transport of users in wheelchairs, our vehicles are prepared to only receive light and retractable chairs, being limited to the use of only one (01) passenger in these conditions, being equally important to disclose this information. We do not support or assist with any type of wheelchair with special features, namely automatic or self-propelled wheelchairs, which imply the use of a specific lifting platform.
Regarding the transport of animals, the user is responsible for providing a appropriately sized and duly approved equipment.
Only complaints made exclusively by Users subscribing our services will be considered. Claims must be addressed in writing to Si5 Solutions, Lda., via the email email@example.com, within 5 calendar days after the date of the occurrence or the execution of the contracted service, whichever comes first.
In the event of a consumer dispute, the consumer may have recourse to the following alternative dispute resolution entity: CIMMAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve | Address: Avª. 5 de Outubro, nº. 55, R/C Dtº. 8000-075 Faro
T.: (+351) 289 823 135
For updates and more information, please visit also the consumer portal at consumidor.gov.pt (under Article 18 of Law 144/2015 of 8 September).
All our partner companies are also required to be licensed by Turismo de Portugal, and maintain all mandatory insurances coverages required for their type of activity.
Revision: 06 – Date: 14th April 2023